Electric Underfloor 
Heating Repairs 


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Service open:

Monday to Sunday

24 hour emergency service 





Aaah, the joy of walking bare foot on your floor and feeling the warmth coming through your toes as if you were on a tropical beach although it is the middle of a hard London winter.

Electric Underfloor heating has become increasingly popular over the past few years as it is known for being very robust and energy efficient, not to mention the warm atmosphere it creates in your home.

But despite its robustness, electric underfloor heating can stop working. There can be many reasons why and one of the most common question we often get asked is:

ladies walking bare feet on heated floor

Can electric underfloor heating be repaired?

thermal imaging camera

The simple answer is Yes.

It doesn’t matter if your heating system is set up under a carpet, tiles or a wood flooring. 

There is no need to lift the whole floor to fix the problem as the electrical fault can be identified with great precision.

Using a combination of thermal imaging camera and some of the latest testing technology, it is easy for an electrical engineers to pin point exactly where the issue is located, minimising any damage that can be done to any type of floor.

But before calling an emergency electrician and spending money unnecessarily, you might want to look at a few problem-solving techniques in case your underfloor heating stops working. Let’s have a look at:

Is your underfloor heating letting you down?
 Call one of our registered electricians for a free quote

3 of the most common electric underfloor heating problems and fault-finding tips

  1. Problem with the thermostat
    Electric Display not working:
    Check if there is a display on your thermostat. If you can’t see any reading, then check your fuse box hasn’t tripped. If your fuse box hasn’t tripped, then check the thermostat’s power supply.

    Electric Display working:
    Check if the display is showing an error code and then refer to the manual.
    If the display is working as normal try resetting the thermostat’s clock
    If all the above fails, you may need to replace your thermostat, in which case, you can call one of our underfloor heating electricians.

  2. Problem with a temperature sensor
    An electric underfloor heating is fitted with what is known as a temperature sensor. If the display of your thermostat looks abnormal, it may mean that the temperature sensor is faulty. Some companies will fit a secondary sensor which makes it easy to be replaced.
    If your floor has been fitted with only one sensor you will need to install a new one. Although this is generally straight forward, a lot of people don’t feel very comfortable doing this themselves and will call one of our electricians to do the job.

  3. Electric cable cut or damaged
    This is by far the most common fault of them all but at least when it happens you know exactly where the accident happened, so there is no need to figure out the location of the issue. The other good new is that you can fix this yourself by simply purchasing an Electric underfloor heating repair kit and replaced the damage cable with a brand new one.

What should you do if you can't solve the problems?

If all the problem solving tips fails, you can call one of our Electricians to help you fix your underfloor heating.

We are located in Bexleyheath which is wedged between London, the Docklands and Kent where many properties have been fitted with underfloor heating due to a lack of gas fitting facilities in those areas so mending these problems is a big part of the electrical services we provide.

We have many years of experience fixing Electrical underfloor heating and have helped many home owners getting their heating back on track.

  • All of our Electrical engineer are City & Guild Qualified. 
  • We are also part of the British Gas Local Hero scheme

Is your underfloor heating letting you down?
 Call one of our registered electricians for a free quote

Frequently asked questions

Where can I find an electric underfloor heating repair kit?

You can find one of these kits easily online. One of the best places is the underfloor Heating store. They can also be found on sites like eBay and Amazon.

What if my floor needs to be lifted in places?

We will do our best to minimise damages to your existing floor. In some instances, you may need to replace parts of the flooring which may be lifted during a repair.

How much will it cost to repair my underfloor heating?

The cost will vary depending on how long and how complex the problem is. Check our rate page for more information, alternatively call us so we can provide more information.

Do you need to service electrical underfloor heating?

Like any electrical equipment, it is wise to get your equipment check and that includes your underfloor heating. We’d recommend a yearly routine check to be on the safe side.

Is electric underfloor heating efficient?

The initial installation may be a little costly at first but running it is more efficient than a conventional heating system. This is because the heat is better distributed across rooms.

What temperature should underfloor heating run at?

Obviously, it depends very much on how warm you want to be. On average it is recommended you set the temperature at around 20 degrees Celsius. This will keep your house warm and at the same time will keep your heating costs to an acceptable level.

Electricians you can trust

There is no job too small or too far…

Although based in South East London we don’t shy away from travelling further afield to help customers in needs.

However, below are the areas where most customers get in touch with excel electricians LTD:

Orpington - Dartford - Bromley - Greenwich - Welling - Erith - Romford - bow - Mile End- Chislehurst - Abbey Wood

Excel Electricians LTD

37 Edendale Rd



Tel: 07947 194448

Email: info@excelelectrician.co.uk

Open: Monday-Sunday 24/7

niceic approved electrician contractor
niceic approved domestic ellectrician
city and guild qualified electrician
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