Elnur Storage Heater Repair in London

Call us:

07947 194 448

Service open:

Monday to Sunday

24 hour emergency service

London

3 DOWNBANK AVENUE

BEXLEYHEATH DA7 6RS

Is your Elnur storage heater failing to charge overnight? Or perhaps your G-Control system is showing an error code?

At Excel Electricains, we specialise in the repair and servicing of the full Elnur range across London.

From the classic manual models to the latest ECOHHR High Heat Retention and Solar Storage Heaters, our NICEIC-approved electricians ensure your home stays warm and energy-efficient

07947 194 448

Why Choose Excel Electrician for Elnur Heater Repairs

24-hour emergency call-outs anywhere in London
No call-out fees or hidden charges
City & Guilds and NICEIC certified electricians
5-star rated by hundreds of London homeowners
Genuine Elnur spare parts and long-term repair solutions

Common Elnur Storage Heater Issues We Fix

Elnur heaters are known for their reliability and advanced "Smart" features, but like all electrical appliances, they can develop faults over time. We provide expert fixes for:

Blown Heating Elements:

If your heater is cold despite being turned on, a burnt-out element is often the culprit.

Faulty Thermostats & Thermal Cut-outs:

Essential for safety and temperature regulation; we stock genuine Elnur replacements.

G-Control & Wi-Fi Connectivity Issues:

Troubleshooting the G-Control Hub and app-connectivity for smart models like the ECOSSH and ECOHHR.

Brick Core & Insulation Checks:

Ensuring your "high heat retention" system actually retains heat as intended.

Before you call us

Before calling us out to repair your Elnur storage heater, it’s worth running through a few simple troubleshooting checks.

These may sound basic, but they’ve helped many of our London customers restore heat quickly and avoid unnecessary service visits.

By following these steps, you might be able to get your Elnur heater working again and save yourself time and money.

Step 1: Check the Power Supply to Your Storage Heater

If you have recently moved into your current home and your storage heaters were already installed, make sure the electrical supply leading to them is connected properly. This simple step can often resolve issues with heating and prevent the need for a service call.

STEP N#2: Make Sure Both Heater Switches Are Turned On

Each storage heater is usually connected to two separate switches — one for the off-peak (overnight charge) and another for the boost or daytime power.

It’s easy to forget to turn these back on after switching them off during the summer. Double-check that both switches are in the ON position before assuming there’s a fault. This quick check often solves the problem right away.

STEP N#3: Check Your Consumer Unit (Fuse Box) for Tripped Switches

If your storage heater has suddenly stopped working, take a quick look at your consumer unit, also known as your fuse box.

A tripped switch or blown fuse may have cut off the power supply to your heaters. Simply resetting the switch can often restore power instantly and get your system running again.

STEP N#4: Try Resetting Your Storage Heater

If your storage heater hasn’t been used for a while, it might just need a simple reset to start working again. In many cases, pressing the reset button is all it takes to restore heat and avoid a service visit.

Resetting your heater only takes a few minutes and can be done safely without any special tools.

We’ve put together a short step-by-step video tutorial to show you exactly how to reset your heater and get it running again —

Still struggling to get your Elnur storage heater back to temperature? If basic troubleshooting hasn't solved the issue, it’s time to consult the experts. At Excel Electrician, our NICEIC-approved engineers are specialists in Elnur Gabarron diagnostics and repairs throughout London. We pride ourselves on rapid fault-finding and transparent pricing, aiming to restore your home’s warmth with a same-day fix.

Areas we cover

We provide same-day or next-day Elnur heater repairs throughout East and South London, you are in romford, Welling, Bexleayheath, or Woolwich, our local engineers are equipped with the tools and parts needed to fix most issues in a single visit.

Orpington - Dartford - Bromley - Greenwich - Bexleyheath - Romford - Welling - Erith - bow - Mile End- Chislehurst - Abbey Wood - Woolwich - Sidcup - Beckenham - Plumstead

What our customers say

"

These guys are the best! Super helpful, knowledgeable, and honest! I had a problem with my storage heater and instead of coming out and charging me to just reset the thermostat, Yassin walked me through it over video chat which saved me a house visit fee. I’ve never encountered a business so willing to help! Will definitely be giving them a call for any other storage heater needs in the future

J “Hodor” Suth - Google Local Guide

"

Incredibly impressed with the level of service provided. Yassin was exceptional: professional, friendly and responded to my emergency so timely. Very grateful to have had the help and would highly recommend.

Jacqueline Cripps

Maximize Efficiency: Elnur Gabarron Maintenance Tips

Proactive care of your Elnur storage heater doesn't just prevent breakdowns—it ensures your ECOHHR or standard SH unit runs at peak energy efficiency, keeping your London heating bills low. Follow these expert steps to extend the life of your system:

Clear the Convection Vents: Use a vacuum attachment to remove dust from the top and bottom grilles every few months to ensure unobstructed heat distribution.
Verify G-Control Settings: Before the cold snap hits, check your Elnur G-Control app or digital programmer to ensure your charging times align with your current off-peak electricity tariff.
Maintain "Breathing Room": To prevent overheating and internal component wear, keep furniture and curtains at least 250mm away from the heater’s surfaces.
Professional Health Check: Book an annual inspection with an Elnur specialist to test internal charging elements and thermal safety cut-outs.

A small investment in seasonal maintenance ensures your Elnur Gabarron system delivers maximum comfort and high-heat retention exactly when you need it most.

FAQs

Can you repair older Elnur Gabarron models?

Yes, we carry parts for both discontinued older models and the newest digital ranges.

How long does a repair take?

Most Elnur repairs, such as element or thermostat replacements, are completed within 60-90 minutes.

Is it better to repair or replace my Elnur heater?

Elnur heaters are high-quality; often a simple part replacement can add years to the unit's life. However, if your heater is over 15 years old, we can advise on upgrading to a new HHR (High Heat Retention) model.